JOB SUMMARY:

Repair, recondition, and service of Ozzies specialized machines, systems, and components in the field.  Prepare equipment for delivery.  Troubleshoot and diagnose malfunctions and failures of machine and engine systems and their components.   Work in adverse weather conditions as needed.  Accept all out-of-town assignments requiring extended overnight stays. Communicate orally and in writing information, instructions, and explanations to associates, clients, and management regarding equipment conditions, problems, and recommendations.

ESSENTIAL FUNCTIONS:

• Troubleshoot and diagnose equipment malfunctions and failures.
• Maintain good client relations and support for corporate marketing objectives.
• Repair, recondition, and maintain equipment and components.
• Prepare service reports.
• Plan and control the cost of repair jobs.
• Maintain company equipment – keep it in good, clean, orderly condition.
• Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies and procedures.

ADDITIONAL RESPONSIBILITIES:

• Own and maintain required personal tools.
• Learn and use Empire, Caterpillar, and allied product procedures and systems.
• Make warranty recommendations.
• Communicate with proper individuals to clarify instructions or discuss the scope or progress of the job.
• Work overtime as needed.
• Travel to remote locations as needed.
• Perform other related duties as assigned.
• Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Communicate verbally and in writing information, instructions, and explanations to associates, clients, and management regarding vehicle/component/equipment conditions, problems, recommendations, and repair processes.
• Demonstrated technical skill competence.
• Knowledge and skills to operate and understand diagnostic equipment, including computerized instrumentation.
• Appropriate manner, conduct, and grooming adhere to company policy.
• Ability to work cooperatively and communicate effectively.
• Ability to obtain and maintain CDL if state or federal law requires.
• Knowledge of CAT, John Deere, and Liebherr machine components and systems.
• Must have acceptable attendance to meet all company standards and requirements.

EDUCATION AND EXPERIENCE:

• High school diploma or General Education Degree (GED).
• Current driver’s license.
• *Required DOT licensing, medical card, and endorsements as vehicle size dictates.
• Minimum of 6 months related experience.
• Completion of TRAIN test evaluation.
• Must be able to communicate (speak, read, comprehend, write) in English.

EXPERIENCE:

Required:

• At least six years of related experience in a similar role and environment.
• Ability to speak, read, write, and comprehend English.
• Keep safety as a priority in the work environment.
• Valid driver’s license.
• Excellent client service skills.
• Own and maintain required personal tools.

Strongly Preferred:

• At least 10 years of heavy equipment technician experience. 
• Proficient in rebuilding/repairing machinery including hydraulics, electrical, powertrain, engines, and Tier IV Emissions systems, failure analysis procedures, and warranty claims procedures.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, high, precarious places, and outside weather conditions.
• The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually loud.

If offered employment, the specific rate of pay and position grade will be determined based on applicable differentials and the candidate’s experience and skill level.